FAQ

When will my order ship?

We do our best to ship your order within 2 business days from time of order.

What is the status of my order?

We will send you an email confirmation once your order has been placed. We do our best to ship your order within 2 business days, once shipped we will send you an email with tracking. Enter your tracking into USPS to track your order.

Discounts

Want discount codes? Follow us @OrganixSupplyCo to get exclusive access. Tag us for a chance to be featured.

Subscribe to our monthly newsletter to be the first to know of upcoming sales, promotions, and exclusive access to new product launches.

We occasionally give out discount codes at our discretion. You may only use one discount code per order. You may only use the discount code once, unless otherwise notated. Discount codes may not be applied to sale items. Discount codes must be applied at time of order. Discount codes only apply to www.Organixsupplyco.com, unless otherwise notated. Discount codes must be applied prior to expiration date.

Payment methods accepted

We apologize for any inconvenience as we are not able to accept credit cards at this time. All orders must be processed using electronic checks, E-check. E-checks work exactly like a traditional check in the sense of entering your bank account checking and routing number. We partner with a reputable merchant, Green Line Processing who is accredited by the Better Business Bureau and has been processing payments for 40+ years. Please feel free to reach out, if you have any questions around our payment processing. 

Please know we are working towards a more traditional solution. Cannabis Safe Banking Act was voted by Congress and passed on September 25, 2019. The policy is now waiting to be voted on by the Senate. With this reform will come better banking options for the Cannabis Industry, we appreciate your patience and understanding through this revolutionary time.

Shipping Policy

All orders are shipped from our location in San Diego, Ca via USPS. Organix Supply Co. ships to all 50 U.S. states and follows the standard methods available by USPS. 

To qualify for free shipping, order value must exceed $99, before taxes and ship to address must be within the 48 contiguous states. Terms are subject to change without notice. Shipping fees will be applied to Hawaii and Alaska. 

We do not currently offer International Shipping.

We do not ship to APO/FPO addresses.

Most all orders ship within 2 business days from time of order. Business days do not include the weekend or federal holidays.

Tax rate is based on the shipping address and not the billing address.

Cancellation Policy

We pride ourselves in shipping your order within 2 business days, but we understand if you change your mind and want to cancel your order. We will do our best to accommodate your cancellation request, but can not guarantee cancellations. Please contact us ASAP if you would like to cancel, most request made less then 24 hours from time of order will be accepted. Any request received after your order has been processed can not be accommodated.

If your cancellation request has been denied, please see below to read our return process. Please note, returns will only be accepted if the product is UNOPENED.

Return Policy

We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product isn't for everyone. Our return policy last 7 days, no questions asked.

To be eligible for a return, your product must be UNOPENED/UNUSED and in the same condition that you received it. The product must also be in the original packaging, with the seal intact. 

Sale items are final sale.

All products purchased on sale or at a promotional price are Final Sale. Sale items cannot be returned nor refunded.

Products purchased at full price with a discount code are returnable.

**Organix Supply Co. will only accept returns and offer refunds from purchases made on www.OrganixSupplyCo.com. Organix Supply Co. will not accept returns from a purchase made in a retail store.**

• Contact us at Info@OrganixSupplyCo.com to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
• It is your responsibility to cover return shipping cost and ensure delivery of your return. Once you have shipped your product back to us, please email the tracking number to Info@OrganixSupplyCo.com.
• Once your return is received at our facility and we confirm it is in returnable condition, we will issue a refund for the product and email you a confirmation. Shipping cost will not be refunded. Please allow 7-10 business days for the refund to post to your statement. 

What if the product I ordered is damaged, incorrect, or missing?

We'll work with you to make it right! If you received damaged, incorrect, or are missing product from your order, please contact our Customer Care Team as soon as you can. You can email us at Info@OrganixSupplyCo.com. Please include your full name, order number, and details about the issue you’re experiencing. We will arrange for a replacement of your product, and we’ll take care of any shipping costs you may incur.

Damaged Merchandise

On the rare chance that a product you ordered arrived damaged, please keep all the packing materials as you received them, and please contact our Customer Care Team as soon as you can. It may also be helpful to take a few pictures of the package or the product so that we can see exactly what happened. We will arrange for a replacement of any product found to be damaged upon arrival within 7 days after you received it.

Incorrect Merchandise

If you received an item that was different from the item described on www.Organixsupplyco.com, or is different than what you ordered, we will happily replace the product for you. In some cases, we may ask you to take a picture of the product you received and send it to us so we can verify.

Missing Merchandise

Missing something from your order? Please let us know as soon as you can, and we will make it right! We may ask for pictures of what you did receive, including packaging. Once confirmed, we will ship your missing products ASAP!

FDA Disclaimer 

The Federal Food, Drug, and Cosmetic Act requires this notice. Organix Supply Co. shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Organix Supply Co. assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Organix Supply Co. does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming. You must be 18 years or older to visit this website and/or purchase Organix Supply Co. products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction.

Contact Customer Service

Still have questions? We would love to hear from you! Please email us at Info@OrganixSupplyCo.com and our customer care team will follow up with you.

Want to talk to a real human instead? Please call (619) 403 - 9034.

Hours: Monday – Friday 9am – 5pm PST