Shipping and Return Policy
All orders are shipped from our location in San Diego, California via USPS. Organix Supply Co. ships to all 50 U.S. states and follows the standard methods available by USPS.
To qualify for free shipping, order value must exceed $99, before taxes and ship to address must be within the 48 contiguous states. Terms are subject to change without notice. Shipping fees will be applied to Hawaii and Alaska.
We do not currently offer International Shipping.
We do not ship to APO/FPO addresses.
Most all orders ship within 2 business days from time of order. Business days do not include the weekend or federal holidays.
Tax rate is based on the shipping address and not the billing address.
Lost or Stolen Packages
If the package shows delivered to your address, but is missing you must report the lost package to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge, if stock is available. If stock is not available, we will refund you in full, including your shipping fees.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Standard Shipping Times
2-5 Business days depending on destination. All packages are coming from our San Diego, Ca facility.
We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product isn't for everyone. Our Return policy lasts 7 days, no questions asked.
To be eligible for a return, your product must be UNOPENED/UNUSED and in the same condition that you received it. The product must also be in the original packaging, with the seal intact.
Sale items are final sale.
All products purchased on sale or at a promotional price are Final Sale. Sale items cannot be returned nor refunded.
Products purchased at full price with a discount code are returnable.
**Organix Supply Co. will only accept returns and offer refunds from purchases made on www.OrganixSupplyCo.com. Organix Supply Co. will not accept returns from a purchase made in a retail store.**
1. Contact us at Info@OrganixSupplyCo.com to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2. It is your responsibility to cover return shipping cost and ensure delivery of your return. Once you have shipped your product back to us – please email the tracking number to Info@OrganixSupplyCo.com.
3. Once your return is received at our facility and we confirm it is in returnable condition, we will issue a refund for the product and email you a confirmation. Shipping cost will not be refunded. Please allow 7-10 business days for the refund to post to your bank statement.